If you wouldn’t put up with a bad customer in person, why do it online?

Sep 14, 2019

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Hey service providers!

People in the real world don’t work for free, so why the hell do you?

Usually, it’s because of scope creep.

A client wants more than what they’re paying for, and you don’t have the heart to say no.

Maybe it’s lack of courage.

Maybe you don’t want to alienate the client.

Maybe you’re afraid the client will fire you.

But, people in the real world don’t have a problem saying “no.”

They know that a customer who is asking for way more than what they’re willing to pay for is bad for business, and they cut ’em down before it has a chance to turn into a problem.

Just watch this video from Toggl and see what happens when Matt is a problem customer offline.

If you wouldn’t put up with it from an in person customer, don’t put up with it from an online customer.


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